Guides
Getting a number, transferring one you already have, drawing your first flow, and the staff portal. Written to be read once and then acted on.
Get a Taki number
Taki is the phone company as far as you are concerned. You pick an area code, we buy the line on our carrier account, and callers see that number instead of your cell. You do not open a Twilio account.
Read →Buy a phone number
Taki searches the carrier inventory and buys the line for you. You never open a carrier console.
Read →Transfer an existing number
You can keep the number on the truck and the cards. Taki files the port with the carrier through Twilio's automated port-in API. You do not open a Twilio account.
Read →Build and publish your first flow
A flow is the picture of what happens when someone calls you. You drag nodes onto a canvas, wire them together, and publish. There is no code, and there is nothing hidden behind the picture: what you see is exactly what runs.
Read →Waterfall routing: always reach a human
A waterfall rings your people one after another until someone picks up. It is the single feature that turns a phone number into a business that answers.
Read →The contact portal: staff manage themselves
Your team should not have to text the office manager to say they are out sick. The contact portal lets anyone in your call flows update their own availability from their phone, with no account, no password, and no app to install.
Read →These guides are also inside the app, so you can read them next to the thing you are setting up.