Guides
Twilio setup, buying or transferring a number, drawing your first flow, and the staff portal. Written to be read once and then acted on.
Connect your Twilio account
Taki runs on top of your own Twilio account, so you pay Twilio directly for calls and messages at their published rates and Taki never marks usage up.
Read →Buy a phone number
Once your Twilio account is connected, Taki can search Twilio's inventory and buy a number for you without leaving the app.
Read →Transfer an existing number
Moving a number you already own to Twilio is called porting. It is paperwork, not technology, and the honest summary is that it takes a few weeks and cannot be rushed by us.
Read →Build and publish your first flow
A flow is the picture of what happens when someone calls you. You drag nodes onto a canvas, wire them together, and publish. There is no code, and there is nothing hidden behind the picture: what you see is exactly what runs.
Read →Waterfall routing: always reach a human
A waterfall rings your people one after another until someone picks up. It is the single feature that turns a phone number into a business that answers.
Read →The contact portal: staff manage themselves
Your team should not have to text the office manager to say they are out sick. The contact portal lets anyone in your call flows update their own availability from their phone, with no account, no password, and no app to install.
Read →These guides are also inside the app, so you can read them next to the thing you are setting up.