Transfer an existing number

You can keep the number on the truck and the cards. Taki files the port with the carrier through Twilio's automated port-in API. You do not open a Twilio account.

In the app

1. Open Numbers.
2. Choose Transfer a number you have.
3. Enter the number, the name and account number exactly as the current carrier has them, the authorized person, the service address, and a PIN if the carrier uses one.
4. Upload a recent bill or CSR (PDF or photo).
5. Press Start the transfer. The authorized person gets a letter of authorization to sign.

Do not cancel service with the current carrier until the port completes. Cancelling early can release the number for good.

What has to match

Ports fail when the losing carrier's records do not match what you typed:

• Business or personal name, character for character
• Account number
• Service address
• PIN or passcode, for most mobile lines

After you submit

Taki shows the status on the Numbers page. US local and mobile ports are often one to four weeks. You will get a firm order commitment date when the losing carrier accepts. On that date the number lands in Taki and we point it at your published flow.

Toll-free ports are not in the automated path yet. Email hello@takicall.com for those.

If you leave Taki

Unpaid numbers stay reserved for 30 days. We email you on day one and again the day before release. Maintenance holds the lines at 2× the carrier rental with the rest of the product parked. After 30 days the number goes back to the carrier and we cannot get that exact string back. Start a port-out with your next provider before that day if you want to keep it.

Next: build your first flow.